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Support

Something not working?
Tell us and we will sort it.

Support for organisations already running a programme on GivingForce. Raise it here and it reaches the team who can fix it.

Raise a request

Tell us what happened. We will pick it up.

The more detail you can give, the faster this gets resolved. Screenshots help.

  • We reply within one working dayFaster if it is stopping people giving.
  • It goes to someone who can fix itNot a queue that bounces you between teams.
  • You get told what changedWe close the loop rather than closing the ticket.

Contact support

We use your details to answer this request. Nothing else.

Before you write

Some things you can do without waiting for us.

A few of the most common requests are self-service. If one of these is what you need, you will get there faster on your own.

Read the guides
Self-service routes
Registered charity structure
Every donation flows through the GivingForce Foundation.
HMRC-recognised Payroll Giving Agency
Quality Mark support from Bronze through to Diamond.
Complete audit trail
Full reconciliation on every payment, in every country.
AML screening and sanctions checks
CauseCheck due diligence with ongoing monitoring.
Volunteers in high-visibility vests clearing litter in a park
For charities

Chasing a payment? Start with remittance.

If you represent a charity and your question is about a payment you have received, the GivingForce Foundation handles it and the remittance details are self-service.

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Not a customer yet? Book a demo instead.

This form is for organisations already running a programme with us. If you are still looking, we will show you the platform.

Because giving shouldn't be complicated. And purpose shouldn't be optional.

Book a demo Talk to our team